I'd like to put in a good word for SciFiGenre.com as well. I've never had trouble with them anywhere in the process, though their free shipping can take a while (but then again, it's free, and you can pay $3 to bump up the shipping class). I once had some credit card troubles (bank took too long to update my credit card's billing address), but SciFi had no trouble with it. I got a phone call the day after my order, and a very nice salesperson explained the problem. I told her to try a my old address, which she did (after asking me if I'd like to hold or have her call back!), and promptly informed me that it had worked, and the box would be going out later that day. Very good serivce, and I've used them over 20 times, including gift shipping to the UK, Argentina and Australia.