Hey there, I need some help.
I have a computer problem that needs work. Every so often a window will open up saying "Alert! You're computer has viruses, run our program to cure them (not verbatim, but basically that)." Along with that, internet explorer would open up periodically and lead me to false scam sights.
The second problem is found to be caused by random www websites (confirmed by AVG and a homemade "finder" program) which leads me to believe that it is a Trojan, and a crappy one at that.
The 1st problem is much harder to pin down. I've run AVG scans across my system, but whenever I successfully detect the 1st problem problem (through scans or when a window pops up shortly after the false alert sign telling me I have an infection), it says the program is "white-listed" (Windows/System32/usersetup.int or something like that) and can't be touched because it's a vital system configuration file.
Any help? I'd like to try to get both of these viruses off my system without wiping the hard drive...